Cancellation policy
Road Runner Western — Purchase Options & Cancellation Policy
We strive to make your shopping experience simple, flexible, and transparent.
Order Changes & Cancellations
Orders may be modified or canceled within 12 hours of purchase.
If you need to make a change (size, color, shipping address) or cancel your order, please contact us as soon as possible at:
Once an order has been processed or shipped, we’re unable to cancel it. At that point, your order will fall under our standard Returns & Exchanges Policy.
Pre-Orders & Limited Drops
From time to time, Road Runner Western may offer pre-order or limited-release products.
By placing a pre-order, you acknowledge:
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Production and shipping timelines may be extended
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Pre-orders are charged at the time of purchase
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Pre-orders may be canceled within 24 hours of purchase only
After the cancellation window closes, pre-orders are final sale due to made-to-order production.
Incorrect Orders
If you believe you placed the wrong order, contact us immediately at roadrunnerwestern@gmail.com. We’ll do our best to assist if your order has not yet been processed.
Payment Methods
We accept all major credit cards, debit cards, and accelerated checkout options available at Shopify checkout.
All payments are processed securely at the time of purchase.
If you have any questions regarding your purchase, cancellations, or order status, please reach out to:
We’re always happy to help.
Thank you for supporting Road Runner Western.