Refund policy

Road Runner Western — Returns & Exchanges Policy

We want you to love everything you get from Road Runner Western. If something isn’t quite right, we’re here to help.

Return Window
Items may be returned or exchanged within 7 days of delivery.

Condition Requirements
To be eligible for a return or exchange, items must be:

  • Unworn and unwashed

  • Free of stains, odors, or damage

  • In original condition with tags attached

  • Returned in original packaging

Because our hats are structured, we cannot accept returns on items with bent brims or visible wear.

Exchanges
We offer free exchanges for sizing or product swaps. If you need a different size or style, we’ll make it right.

Refunds
Refunds are issued to your original payment method once your return is received and inspected.

  • Return shipping costs are the responsibility of the customer

  • If your item arrived damaged or incorrect, we’ll cover the return shipping

Please allow 5–10 business days for your refund to process after we receive your return.

Non-Returnable Items

  • Final sale or clearance items

  • Gift cards

  • Worn or washed merchandise

  • Limited or custom drops

How to Start a Return

To initiate a return or exchange, please email us at roadrunnerwestern@gmail.com with:

  • Your order number

  • Item(s) you’d like to return or exchange

  • Reason for return

Our team will guide you through the next steps.